Celebrating our High Achieving Members

A local home care company is celebrating once again after being awarded an ‘Outstanding’ rating by the Care Quality Commission (CQC), a status achieved by only 3% of home care companies. 

It’s the second time Home Instead Northampton has received a CQC Outstanding rating, reaffirming its status as a supportive company that helps local older people live safely, independently, and with dignity in their own homes.

Inspectors praised the company for its relationship‑led approach to care, made possible by the nurturing and supportive environment it provides for its care professionals.

Providing care ranging from companionship to specialist support for conditions such as dementia, Home Instead Northampton has been recognised by the care regulator for its strong focus on building meaningful, trusting relationships between care professionals and clients.

The CQC also highlighted the holistic nature of Home Instead’s care, noting that support goes far beyond meeting needs at home. Inspectors noted how the team helps clients stay connected to their communities by accompanying them to activity groups and local events, keeping people engaged, stimulated, and involved in the life they love. 

Sandra Morison, registered care manager of Home Instead Northampton, says: “Supporting older people in the community is a responsibility we don’t take lightly. Over the years, we’ve seen the difference it makes to receive care from someone you have bonded with, and that’s why we place such a focus on relationship-led care. 

“As we get older, we all deserve to maintain independence and those community connections we enjoy, and that’s why it plays an important role in our care plans. We’re delighted to be recognised for all of this and many more things in our CQC Outstanding rating.

Another strength highlighted in the CQC report is the collaborative nature of Home Instead’s care. The company works closely with health and social care professionals to ensure support is fully joined‑up, keeping everyone informed and providing consistency for clients. Clients are also given genuine involvement in shaping their support, with 100% saying they take part in planning and reviewing their own care.

Home Instead also earnt praise for involving clients’ families in care packages too, keeping loved ones informed and reassured every step of the way. Family members speak highly of Home Instead, with the CQC report highlighting one relative who said that they can spend more quality time with their older loved one, explaining: “I can be more of a relative than a carer.”

At the forefront of Home Instead’s care is its dedicated care professionals, who are offered ongoing training to expand their skills and further their careers in care. The CQC was impressed by their participation in dementia workshops, which offer a practical approach to understanding what it’s like living with the condition. Care professionals can deliver care with a clearer view of the client’s perspective.

One care professional summarised the company’s approach to care in the CQC report, saying: “It’s about bringing positivity to their lives to lift their mood whilst attending to their needs.”

Sandra continues: "I want to express my heartfelt thanks to our care professionals and our office team, whose dedication and hard work have helped us achieve this accolade. Their compassion, commitment, and ability to build genuine relationships truly define the standard of care at Home Instead. I couldn’t be prouder to see our team approach their work with such enthusiasm and sincerity. This achievement would not have been possible without the trust and support of our clients and their families.” 

1st Homecare, which has a base in Langley Wharf, has scooped the recognition again from care review website homecare.co.uk.

It is based on published reviews from clients and their family and friends, making it one of the most consumer-driven accolades in the care sector.

John Rennison, CEO, of 1st Homecare described winning this award for the seventh consecutive year as a "tremendous honour".

"Awards like this aren't won overnight - they are earned through the unwavering commitment, kindness and professionalism of our incredible teams across every branch," he added.

"I want to thank every member of staff for the difference they make each day, and our clients and their families for placing their trust in us and sharing their experiences.

"This recognition belongs to all of you. Seven consecutive years is something truly special, and whilst we're incredibly proud of this achievement, our ambition remains unchanged—to continue delivering outstanding care that helps people live independently, safely, and happily at home.

"We strive to continue offering outstanding care at home for the residents of Kings Langley, and surrounding areas."

The awarding body, homecare.co.uk, said of the service: "The provider's key values are compassion, respect and dignity, openness and honesty, collaborative working, commitment to quality of care and caring with a smile."

Caremark Harrow has been recognised as London's highest-rated home care provider on Homecare.co.uk for the second consecutive year, based on independent reviews from clients and their families.

 

The achievement comes at a time when home care providers across the UK continue to face significant challenges, including recruitment pressures, rising operational costs, increasing demand for care services, and ongoing funding constraints across the social care sector.

 

Despite these challenges, Caremark Harrow has continued to focus on delivering exceptional, person-centred care, enabling people throughout Harrow to remain independent, safe and comfortable in their own homes.

 

The recognition is a testament not only to the dedication of our care assistants working in the community every day, but also to the commitment of the entire team behind the scenes. From care coordinators and field care supervisors to recruiters, trainers, compliance staff, administrators and directors, every member of the organisation plays a vital role in ensuring clients receive safe, responsive and high-quality care.

 

Director Girish Khubchandani said:

"Being recognised as London's highest-rated home care provider for a second consecutive year is an incredible achievement and one we are immensely proud of. This recognition belongs to every member of the Caremark Harrow family.

 

While our care assistants are the face of the service and make a remarkable difference in people's lives every day, there is also an exceptional team working tirelessly behind the scenes to support them. Together, they ensure our clients receive the highest possible standards of care.

 

The social care sector continues to face considerable challenges, from workforce shortages to ongoing funding pressures, making this recognition even more meaningful. It demonstrates what can be achieved when a passionate and committed team comes together with a shared purpose: delivering outstanding care to the people who rely on us."

 

Their nomination reflects the vital role specialist training plays in helping care professionals deliver compassionate, person-centred support to people living with dementia in their own homes.
At Trinity Homecare, Cheralyn and Emma have helped develop and deliver dementia-focused learning programmes designed to equip care teams with the knowledge, confidence and practical skills needed to support clients and families through every stage of their dementia journey.

Their approach combines evidence-based learning with real-world scenarios, helping care professionals better understand the individual needs of people living with dementia while building meaningful relationships that promote dignity, independence and quality of life.

Commenting on the recognition, Cheralyn and Emma said: "Being named finalists is both an incredible honour and a proud moment for us. It reflects not only what we have accomplished together, but also the collaboration, support and commitment of colleagues.