Helplines for members
Homecare Association Members' Helpline
Our dedicated Members’ Helpline, managed by our team of policy and regulatory specialists, is here to support members with any homecare questions or challenges.
We provide guidance and support to our members on a range of homecare practice and business matters - from recruitment, retention and care practice to commissioning, tendering and funding.
A busy homecare manager needs up to date knowledge on a wide range of issues, needing to make informed decisions when timescales are short and expectations are high.
The Homecare Association helps member organisations by answering questions on problems, obstacles and concerns. We can also support members who use our helpline with free resources, including factsheets and guidance.
Here are just a few examples of the advice we provide:
- How do we meet the National Minimum Wage requirements in the workforce?
- How do we plan for the winter and how does this affect our care delivery?
- If we want to supply live-in care, what do we need to consider?
- What happens if we need to withdraw from a care package?
How to get in touch
Members' Helpline contact information for Homecare Association member organisations:
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Call our dedicated specialists on 020 8661 8188 (option 4) or 0845 646 1775 |
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Email our Members' Helpline team at [email protected] |
Specialist helplines
Homecare Association members benefit from access to our legal and HR partners for specialist advice.
Legal advice helpline
Running a homecare business involves operating in a highly regulated and fast-moving environment.
Owners and managers must comply with care regulation, employment law, and contract terms. They may acquire or sell businesses, tender for work or face litigation.
Above all, they are responsible for the safety and welfare of people who use their services.
Operated by sector experts, our partners, Anthony Collins Solicitors LLP, provides our member organisations with limited free telephone advice, saving valuable time and money when you are faced with a potential legal problem.
Telephone advice is necessarily limited but members can also obtain:
- Free legal guidance on a range of topics written by Anthony Collins Solicitors, which can be found in our resources library.
- Quotes at preferential rates for more complex work, like drafting or reviewing documents.
To use the legal helpline, call the Member's Helpline on 020 8661 8188 option 4. We’ll help you identify the specific legal issue and refer you for legal advice, if this would help.
Human resources advice
The Homecare Association recognises the complex issues caused by employment regulations and have partnered with The HR Dept to provide our member organisations with advice on employing people and employment law.
At The HR Dept, a dedicated expert will be available to discuss a variety of issues including:
- Contract review
- Dismissals
- Performance management
- Absence management
- Recruitment
- Redundancy projects
- TUPE transfers
- Employee relations
- Training and Development
The HR Dept will allocate either an hour in our offices or half an hour over the telephone to deal with your query. This will include time to read any documents that you may wish to seek advice on.
Although the HR Dept advisers cannot write letters on your behalf or draft documents; they will advise you on the steps that you need to take and where you may be able to get support. You will receive a written summary of the advice.
Each of provider members is entitled to four one-hour advice sessions in a twelve-month period. Advice is restricted to matters affecting the member organisation. Please note that HR Dept do not advise individual workers on personal employment issues.
To contact the human resources advice line, call the Member's Helpline on 020 8661 8188 and select option 4. We’ll discuss the issue and refer you for HR advice, where appropriate.