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About the Conference

Join us for an inspiring and informative day dedicated to homecare technology innovation.

Our exciting conference programme will explore how technology can improve care quality and offer practical solutions to real-world, everyday homecare challenges. Technology is transforming how care is delivered, and the Tech Innovation in Homecare Conference is your opportunity to stay ahead of the curve.

The day will feature thought-provoking talks, interactive panels, live Q&As, industry-leading exhibitors, and dedicated time for networking, and brings together forward-thinking homecare providers at every level – from Directors and CEOs to Registered Managers and Operations leaders.

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By attending, you will:
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  • Discover the latest innovations in homecare technology
  • Gain practical insights to implement in your homecare business
  • Engage with expert speakers and get your questions answered
  • Hear case studies from providers using technology to improve care
  • Connect with fellow care professionals and industry leaders

Your ticket includes lunch and refreshments throughout the day, all enjoyed in the elegant setting of One Birdcage Walk.

Schedule for the day Schedule for the day

08.20 - 09.00
  Registration & Exhibition
09.00 - 09.30
Welcome & Introduction

Dr Jane Townson OBE, Homecare Association

09.30 - 10.00
Learning from Australia – ARIIA and lessons for the UK

Associate Professor Rebecca Bilton, Aged Care Research and Industry Innovation, Australia (ARIIA)

This talk will explore the purpose of ARIIA (Aged Care Research & Industry Innovation Australia) and how it supports innovation through research, leadership programmes, grants and collaboration, helping care providers turn ideas into practical improvements.

Using real-world examples, Rebecca will examine how Australian care providers are embracing technology, improving dementia care and supporting their workforce. She explain the Australian care system, exploring the differences from the UK in funding and delivery, alongside shared challenges and opportunities to learn from one another.

The session will highlight how ARIIA helps embed innovation into everyday practice and consider how its evidence-led, collaborative approach could inspire improvements in care quality, workforce development and outcomes for older people in the UK. 

10.00 - 10.45
Neighbourhood Health, outcomes and technology in care

Barry Sweetbaum MBE, SweetTree Home Care

Barry will share insights into his Neighbourhood Health model and how homecare providers can work more effectively with the NHS and local authorities to deliver joined-up, person-centred care.

The talk will explore how a focus on outcomes, prevention and independence can help reduce avoidable hospital admissions, support timely hospital discharge and enable people to remain well at home.

Through practical examples, Barry will demonstrate how technology can improve communication, coordinate support and provide greater insight into people’s needs and progress.

The session will consider how stronger partnerships between commissioners, health and social care teams, and homecare providers can deliver better outcomes for individuals and make more effective use of resources.

10.45 - 11.15
  Morning Break & Exhibition
11.15 - 11.45
From ChatGPT to quantum computers in space - rocking the technology boat whilst staying in it

Professor Richard Harding, Science and Technology Facilities Council

Richard began his career as a social worker in complex care before spending 20 years leading digital innovation across the NHS and local government. In this lively, case-study-led session, he will explore how technology - from AI and route optimisation to quantum computing - could help modernise home care. He will also look at what providers can learn from the NHS, from consumer brands such as Disney and Amazon, and from international practice.

Drawing on real projects, Richard will show what works in practice. These include chatbots that follow up patients after surgery and a falls prevention programme that became the largest telecare service in Europe. He will also share cautionary tales of AI gone wrong and explain why service redesign must come before technology. Finally, he will set out how providers can select and implement new tools safely, ethically and with confidence

11.45 - 12.30
How can technology support the Neighbourhood Health agenda?

Lee Cook, Care Sante
James Sinclair, Care City
Dr Michelle Tennant, Home Instead

This talk will explore how homecare providers can use technology to support the NHS and local authorities in delivering the Neighbourhood Health agenda, helping people stay well, independent and safe at home.

Through real-world examples, we will examine how digital care planning, remote monitoring, assistive technology and data sharing can enable earlier intervention, prevent avoidable hospital admissions, support timely discharge and improve coordination between health and social care teams.

The session will highlight the role homecare providers can play as essential partners in neighbourhood-based care, demonstrating how technology, combined with skilled staff and stronger collaboration, can deliver better outcomes for individuals and make more effective use of resources.

12.30 - 13.30
  Lunch & Exhibition
13.30 - 14.15
Provider tech innovation - turning digital potential into better care

Lee Gilbert, Nourish Care
Carly Rochester, ME Passport
Stephen Heaps, Agincare
Jon Bennett, CCH Group

This session will explore how digital innovation is transforming care delivery and showcase real-world examples from providers who are developing their own technology or using existing solutions in innovative ways to improve care planning, empower frontline teams, measure outcomes and support people to live independently.

Nourish Care will share its current developments and future direction, alongside provider perspectives on what works in practice, the challenges of adoption and opportunities for collaboration.

The discussion will consider how providers and technology partners can shape the next generation of digital care, ensuring innovation responds to the needs of people receiving care, those delivering it and the wider health and social care system.

14.15 - 14.45
Technology through the eyes of the person receiving care

Jennifer Pearl, Expert by Experience

Jennifer will share her personal journey through using technology to support her own care, independence and quality of life.

Through examples of the solutions she has adopted or developed, Jennifer will explore what works, what challenges she has encountered and how technology can help people maintain control over their lives.

The session will offer a valuable perspective on why people receiving care must be at the heart of innovation, challenging providers, commissioners and technology developers to listen, co-design solutions and ensure technology meets real needs rather than simply introducing digital tools for their own sake.

14.45 - 15.15
Afternoon Break & Exhibition
15.15 - 16.00
Digital governance and safety - innovating with confidence

Ben Pumphrey, Anthony Collins Solicitors
Katie Thorn, Digital Care Hub|

Daniel Casson, Casson Consulting
Rob Assall, CQC

Join experts to explore how care providers can adopt digital tools safely, responsibly and effectively.

The session will examine key considerations around data protection, confidentiality, cyber security, consent, safeguarding and regulatory compliance, alongside the CQC’s expectations for safe, high-quality care in an increasingly digital environment.

Speakers will help providers understand how to manage risks without stifling innovation, supporting staff to use technology confidently whilst protecting the rights, dignity and wellbeing of people receiving care.

16.00 - 16.30
Digital enablers for a National Care Service - connecting people, data and care

Peter Skinner, Digitising Social Care (DiSC), NHS England Transformation Directorate

This session will explore the thinking within the Department of Health and Social Care (DHSC) and NHS England on how digital technology could enable a more connected, effective and person-centred National Care Service.

It will consider the potential role of shared care records, interoperable systems, digital care planning, data standards and technology-enabled prevention in improving coordination between the NHS, local authorities and care providers.

The talk will examine the opportunities and practical challenges of building a more joined-up digital infrastructure, including funding, implementation and workforce readiness, and consider what these developments could mean for care providers, the people they support and the future relationship between health and social care.

16.30 - 17.00
Closing remarks: From innovation to action - shaping the future of homecare

Camille Leavold MBE,  Abbots Care

The closing session will bring together the key themes and learnings from the day, reflecting on how technology, collaboration and a focus on outcomes can transform the delivery of homecare and support the wider health and social care system.

Drawing on insights from international examples, innovative providers, people receiving care and national stakeholders, we will consider the opportunities to turn ideas into practical action.

Meet the speakers Meet the speakers

Dr Jane Townson OBE

Dr Jane Townson OBE

Chief Executive, Homecare Association

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Associate Professor Rebecca Bilton

Associate Professor Rebecca Bilton

Program and Research Director, Aged care Research and Industry Innovation Australia (ARIIA)

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Professor Richard Harding

Professor Richard Harding

Business Development Manager, Science and Technology Facilities Council

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Jon Bennett

Jon Bennett

Chief Commercial Officer, C&C Healthcare (CCH)

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Daniel Casson

Daniel Casson

Managing Director, Casson Consulting

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Lee Gilbert

Lee Gilbert

Chief Marketing Officer, Nourish Care

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Stephen Heaps

Stephen Heaps

Group CFO, Agincare

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Camille   Leavold MBE

Camille Leavold MBE

CEO, Abbots Care

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Jennifer Pearl

Jennifer Pearl

Expert by Experience, CQC

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Ben Pumphrey

Ben Pumphrey

Legal Director, Anthony Collins Solicitors

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Carly Rochester

Carly Rochester

Co-Founder & Director, My Employment Ltd (ME Passport)

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James Sinclair

James Sinclair

Chief Operating Officer and Evaluation Lead, Care City

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Barry Sweetbaum MBE

Barry Sweetbaum MBE

Founder & Managing Director, SweetTree Home Care Services

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Dr Michelle Tennant

Dr Michelle Tennant

Clinical Governance Lead, Home Instead

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Katie  Thorn

Katie Thorn

Director of Innovation, Digital Care Hub

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Meet the Exhibitors Meet the Exhibitors

Nourish Care

At Nourish we understand that quality home care is a journey, not a destination. That’s why we are not simply a technology company; we are a digital partner. One rooted in human connections, and with the person being supported at its core.

We offer a range of co-produced software solutions, tailored to the unique challenges of home care, while still being flexible enough to meet the unique needs of each specific service we work with.

CareLineLive

Evaran’s home care management platform, CareLineLive, is trusted by over 650 home care providers across the UK and Australia, offering an all-in-one, cloud-based solution covering rostering, scheduling, care planning, care monitoring (ECM), eMAR, payroll, invoicing and the Care Circle family portal.

Subscriptions now include MOA Benchmarking, a CQC and CIW compliance tool that adds quality governance capability at no additional cost. Customers find it easy to use thanks to an intuitive interface, and value its excellent support, reflected in CareLineLive’s top Trustpilot rating.

CareLineLive is an NHS England Assured Supplier for Digital Social Care Records (DSCR), accredited to ISO 27001, ISO 9001 and Cyber Essentials Plus, with data hosted on secure AWS servers in the UK (or Australia) for data sovereignty.

Founded in 2014 and headquartered in West Sussex with offices in London and Melbourne, CareLineLive became part of the Evaran group following majority investment from Accel-KKR in 2025.

PASS

PASS is the home care management platform that brings all your tools, teams and clients together in one place, so your service runs smooth.

Plan, schedule and evidence care in one connected platform, now with AI built in. Book a tour today and join 85,000+ care managers, coordinators and auditors already using PASS to stay organised and stay on top of care as it happens.

Sponsor Switch

Lifted are building the system the most important work in the world deserves. Within a generation, the number of people who need care will double, and there aren’t nearly enough people to provide it. We believe the answer starts with the people who do the work: finding them, keeping them, and giving them the respect they have always deserved.

Most tools solve one slice of the problem. We’re building the system that carries the provider from the first hello to a carer who stays, and keeps their whole team legal along the way. Our AI enabled platform combines legal immigration tech, recruitment tech and people analytics to transform the operations and retention of care providers and systems.

Lottie

Found is the all-in-one growth platform built for UK home care providers. Created by the team behind Lottie, it brings every part of winning new clients into one place, so care teams spend less time on admin and more time delivering care.

Found CRM captures every enquiry and keeps families, referrers and healthcare professionals in one place, with clear pipelines, team tasks and a full history from first contact to start of care. AI call tracking records and summarises inbound calls, showing exactly which marketing channels drive enquiries. Eliza, our AI live chat, answers families’ questions on a provider’s website 24/7 and captures enquiries straight into Found. E-marketing keeps families and referrers engaged with targeted campaigns, without the need for a separate tool.

With unlimited users and free onboarding, Found helps home care providers grow with confidence.

DigiRehab

DigiRehab helps homecare providers get people back on their feet. Care staff deliver a personal training programme, built around the daily activities that matter to each client, with a physiotherapist overseeing the programme. The result is more independence for the client and fewer care hours for the provider.

DigiRehab is used in Denmark, Norway, Sweden, Germany and the Netherlands. In Denmark, around half of all municipalities work with it because they see people become more independent while saving staff time and money.

We have been active in the UK since 2023, offering REHAB for people already receiving care, and ACTIVE for self-funders and people starting a new care package.

 

About the venue About the venue

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One Birdcage Walk
Westminster, London, SW1H 9JJ

One Birdcage Walk is regarded as one of the finest examples of traditional architecture in Westminster. The building was officially opened in May 1899 to be the headquarters of the Institution of Mechanical Engineers.

Overlooking St James's Park, One Birdcage Walk is located just minutes from the Houses of Parliament and Horse Guards Parade, and conveniently situated between Westminster and St James's Park tube stations and a short walk from Victoria, Charing Cross and Waterloo mainline stations.


Watch highlights from our Tech Conference 2025:

 

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