Providers should tell people how to escalate complaints to the Ombudsman
The Local Government and Social Care Ombudsman has published its Annual Review of Adult Social Care Complaints received about adult social care in England during 2019-20.
The Ombudsman received 3,073 complaints and enquiries, but of those, only 430 were from people who arranged their care privately with independent providers.
The Ombudsman is now calling for the government to use the planned social care reforms to require providers to tell people, if they are unhappy with the services they are receiving, how to complain not only to the providers themselves, but also how to escalate that complaint to the Ombudsman.
