Careers

We are the professional association for organisations who supply care to people in their own homes. With over two-thousand members in the UK, our success is dependant on the skill and motivation of our staff.

We're a friendly bunch and work exceptionally hard to support and champion our members and the wider homecare sector. If you're interested in helping us do this you can view any current vacancies below. Please note we are not currently looking for third party support with recruitment.

Our offices are based in Wallington, Greater London and within easy walking distance of Hackbridge train station.

We're an equal opportunities employer, committed to ensuring that the talents and resources of all employees are utilised to the full. It is our objective that there shall be no discrimination towards applicants or employees for any reason of race or ethnic origin, creed, colour, religion, political affiliation, disability or impairments, marital status, parenthood, sexual gender, sexual orientation or offending background.

More about us

Current vacancies

Head of Membership 

  • Salary: £32,000 - £39,000, including London weighting, depending on experience  
  • 35 hours per week  
  • Permanent, full time 
  • Reports to Membership & Corporate Services Director   
  • Based in Hackbridge, South London / Surrey (Zone 4)  

 

Our members are making a difference to the lives of older and disabled people every day 

Homecare services support almost one million older and disabled people across the UK each year, to continue living in their own homes – the preference for the vast majority of people.  

The Homecare Association is the professional association for homecare providers. Together we make sure that all of us can live well at home and flourish within our communities.  

We’re looking for a creative and dynamic Head of Membership to join our Membership and Corporate Services team to support the Membership and Corporate Services Director to grow our membership by maximising revenue opportunities through our affiliate (commercial) membership programme and to demonstrate the value and benefits of membership to our current and prospective members.  

 

Key responsibilities 

  • Managing relationships with larger members and maximising income from membership fees. 
  • Managing and running an efficient annual membership renewal process and to provide KPI’s on key membership metrics. 
  • Developing account management plans and coordinating the implementation and the resources required to deliver these plans.  
  • Working with the Marketing and Communications Specialist to ensure market intelligence systems are in place to inform the development of the Associations marketing and development activity.  
  • Overseeing and actively following up on any new and existing membership enquiries.  
  • Developing the Associations direct customer contact processes for existing and prospective members. 
  • Managing the Membership team by conducting regular reviews and annual appraisals. 
  • Responsibility for the achievement of membership budgets including renewals and new business targets.  
  • Maintaining strong, professional relationships with our third party providers.  

 

You will be able to demonstrate:   

  • Experience of leading on the development and implementation of direct customer engagement programmes and tracking performance of these for existing and prospective customers. 
  • Ability to lead customer and supplier relationship development and management.  
  • Setting up customer contact and service processes, tracking and reporting performance. 
  • Achieving customer/member acquisition and retention targets. 

 

About you:  

  • Thorough working knowledge of all Microsoft Office programmes. 
  • Good working knowledge of CRM/database applications. 
  • Excellent verbal and written skills.  
  • Have a positive and proactive approach to creating solutions to achieve targets. 
  • Self-motivated with an adaptable and flexible approach and a good sense of fun.  
  • Good team player with a can-do attitude.
  • Excellent organisational skills with attention to detail and able to meet deadlines.

 

Desirable knowledge and experience:  

  • Previous experience within a similar role in a social care or membership organisation, but is not essential 

 

We offer:

  • Competitive salary 
  • Pension scheme (7% employer contribution) 
  • 28 days’ annual leave and 8 public holidays 
  • Professional development opportunities 
  • A collaborative team environment with experienced team members 

 

How to apply 

Please apply with a CV and covering letter which demonstrates how your skills and experience apply to [email protected]

Membership Recruitment and Engagement Manager

  • Salary: £32k - 37k per year
  • Reference: HCA02

Please note this position is based in Hackbridge, South London / Surrey (Zone 4) – currently operating hybrid model of working with a minimum of two days a week in the office.

 

Our members are making a difference to the lives of older and disabled people every day.

Homecare services support almost one million older and disabled people across the UK each year, to continue living in their own homes – the preference for the vast majority of people.

The Homecare Association is the professional association for homecare providers. Together we make sure that all of us can live well at home and flourish within our communities.

We’re looking for a creative and dynamic Membership Recruitment and Engagement Manager to support the Campaigns, Communication and Marketing (CCM) Director and Membership team to recruit and engage new members in line with business targets, as well as undertaking direct sales activities to support the growth of the Association’s membership.

 

Key responsibilities:

  • Working in conjunction with the Head of Membership, the CCM and Membership Services teams and their Directors, to identify opportunities and develop a plan for lead generation, follow-up and recruitment of new members in line with business targets.
  • Collaborating with the Membership Services team to ensure new members are professionally on-boarded into their membership, delivering an engaging and effective induction programme.
  • Monitoring and reporting on agreed KPI’s on sales activities and conversion into membership.
  • Managing the process for new membership enquiries, including call handling and responding to membership enquiries, ensuring all new member enquiries are responded to promptly and according to the process.
  • Working with the CCM Director to create a process for inducting new members into membership in the first six months, to maximise new member engagement.
  • Attending external care sector conferences and exhibitions to target new members.
  • Deputising for the Head of Membership, as required.

 

You will be able to demonstrate:

  • Experience of leading on the development and implementation of direct customer engagement programmes and tracking performance of these for existing and prospective customers.
  • Ability to lead customer and supplier relationship development and management.
  • Setting up customer contact and service processes, tracking and reporting performance.
  • Achieving customer/member acquisition and retention targets.

 

About you:

  • Thorough working knowledge of all Microsoft Office programmes.
  • Good working knowledge of CRM/database applications.
  • Excellent verbal and written skills.
  • Have a positive and proactive approach to creating solutions to achieve targets.
  • Self-motivated with an adaptable and flexible approach and a good sense of fun
  • Good team player with a can-do attitude
  • Excellent organisational skills with attention to detail and able to meet deadlines

 

Desirable knowledge and experience:

  • Previous experience within a similar role in a social care or membership organisation, but is not essential

 

We offer

  • Competitive salary
  • Pension scheme (7% employer contribution)
  • 28 days’ annual leave and 8 public holidays
  • Professional development opportunities
  • A collaborative team environment with experienced team members

 

How to apply

Please apply with a CV and covering letter which demonstrates how your skills and experience apply to [email protected]