Join Our Team

As an employee of the Homecare Association, you will have access to the following benefits:

Annual Leave

Staff are entitled to 28 days annual leave. Staff may be required to take 3 of these days over the Christmas holiday period if the offices are closed. These entitlements are in addition to all public Bank Holidays in England. Annual leave and bank holiday entitlement for part-time staff and those on fixed-term contracts are on a pro rata basis.

Occupational Sick Pay Scheme

Upon successful completion of probation, staff are entitled to occupational sick pay calculated on an incremental allowance based on length of service. For staff recruited after 1 July 2022, the entitlement is:

• Less than 6 months: 2 weeks full pay
• 6-12 months: 2 weeks full pay, 2 weeks half pay
• 12-36 months: 4 weeks full pay, 4 weeks half pay
• Over 36 months: 8 weeks full pay, 8 weeks half pay

Pension Scheme

New employees will be automatically enrolled into the pension scheme. Employees are required to make a 3% contribution to the scheme and the Association will contribute 7% of your total pay. Employees can contribute more if they wish, via deduction from net salary net of basic rate of tax, which is then credited in full by Royal London. You will have the right to opt-out of the pension scheme at enrolment or leave the scheme (suspend contributions) in future once enrolled if you wish, but in both instances, you will forego the employer contribution as well as not contribute yourself.

Death in Service Insurance

In the unfortunate event of your death while employed by the Homecare Association the scheme will make a payment to a nominated beneficiary(s) of 4 times your salary.

Employee Assistance Programme

Telephone support is available to employees 24/7 for issues they may be facing, such as work-related stress, depression, relationship issues, legal concerns, coping with change, parenting issues, financial concerns, and more. Training and guidance are also available on topics that relate to employee well-being.

Season Ticket Loans

Where appropriate, staff may request a season ticket loan which is repayable over the duration of the season ticket. More information is available on request.

Reports to: Director of Corporate Services

Salary: £29,000 - £32,000 FTE

Type: 60% Part-Time Hybrid working – Some flexibility around hours, required in office one day a week.

Location: Waterloo, London

Role purpose

Provides key administrative and business support to the organisation.

Accountabilities

Summary of Responsibilities and Duties

• Act as personal assistant to the Director of Corporate Services, maintaining confidentiality.
• Provide administrative support to the Chief Executive as and when required, particularly in the absence of the Chief Executive’s Executive Assistant.
• Provide administrative support for various activities across the Corporate Services Team and broader organisation.
• Provide support for corporate projects as required.
• Develop and operate systems to ensure the smooth running of the office, proposing improvements across the organisation.
• Respond effectively to telephone and email enquiries, referring detailed and complex enquiries to the most appropriate staff member or external organisation.
• Process incoming mail.
• Maintain accurate records and filing systems.
• Provide confidential and data protection support in managing HR records and diverse situations.
• Ensure safe and efficient use of office equipment, including computers, computer applications, photocopier, etc.
• Coordinate office supplies, orders, and stock levels.
• Ensure office and home working environments facilitate our team to work effectively, liaising with building management and other third parties to resolve any issues.
• Ensure that contact with members and others exemplifies a professional standard in line with the Association's principles.
• Attend and support workshops and conferences when required.
• Prepare accurate minutes of meetings when required.
• With the Executive Assistant to the CEO, support the delivery of board meetings and AGMs.
• Assist the Director of Corporate Services with corporate governance, requirements of company law and regulatory financial reporting obligations.
• Use the CRM system to obtain and enter information about our members.
• Liaise with key external suppliers and outsourced providers in support of the operations of the organisation.

Reporting and KPIs

• Supporting with the logging of statistics for Key Performance Indicators (KPIs).

Contacts and Relationships (customer focus, both internal and external)

• All Homecare Association staff, Chair, Vice-Chair, officers and other board members.
• Homecare providers (members and non-members).
• Public.

• Management and leadership (customer focus, both internal and external)

• The person in this role will use the company's IT resources, like databases, email, and presentation tools.
• As the first point of contact, the role-holder plays a crucial role in shaping callers' perception of the Homecare Association's friendliness, competence, knowledge, and commitment.
• Demonstrate confidentiality when dealing with matters of a sensitive or personal nature.
• Build and maintain a positive working relationship with staff both inside and outside the organisation.

Professional development

• Demonstrate a commitment to own professional development, identifying training needs and suitable courses to undertake to ensure continual development of skills.

Dimensions

• No direct responsibility for budgets.
• No direct line management responsibility.

General

Undertake other such duties as may be required by the Director of Corporate Services.

Equal opportunities

Always promote and act in accordance with the Company’s Equal Opportunities Policy.

Confidentiality

We would like to bring your attention to the confidential nature of this post. Disclosures of confidential information or disclosures of any personal data can result in prosecution for an offence under the General Data Protection Regulations 2018 or an action for civil damages under the same Act in addition to any disciplinary action taken by the Association which might include dismissal.

Other duties

This role profile is not an exhaustive list of duties but is intended to give a general indication of the range of work undertaken and will vary in detail in light of changing demands and priorities within the Association. Substantial changes in the range of work undertaken will be carried out in consultation with the postholder.

Homecare Association principles

Integrity - It is important to us to be honest, trusted, reliable, grounded and stable.

Intelligence - It is important to us to adopt an intelligent and evidence-based approach to our work. This includes intelligent use of resources, as well as researching, analysing, questioning and synthesising data, creating insights and information which offer value to others.

Inclusivity - It is important to us that we are welcoming and engaging, treating others with respect, listening carefully and with empathy to achieve understanding.

Inspiration - It is important to us to inspire and motivate others, being ambitious, creative, confident and courageous, and acting with conviction.

Influence - It is important to us that we have a positive impact, leading and influencing others through skilful communication and development of relationships, to act, improve or change for the greater good of society.

How to apply

Please submit your CV and a covering letter detailing your suitability for the role and your availability for an online interview to [email protected] by noon on Monday 1st July 2024.