Why attend:
Turnover in domiciliary care exceeds 30% annually and the highest attrition happens in the first 90 days. Most providers assume it's a pay problem. The data tells a different story. Carers leave because they feel unsupported from day one arriving at service users' homes with incomplete information, unable to reach their coordinator, and never hearing from the office unless there's a problem. This webinar gives you the practical, operational fixes that are actually working.
By attending this session, you will learn:
- Why the first 14 days determine whether a carer stays or leaves
- The three operational failures driving early-stage attrition and none of them are pay
- How to build a digital onboarding journey that makes new carers feel prepared before their first visit
- What "good communication" actually looks like for a field-based workforce with no office, no desk, and no company email
- How providers are using recognition and feedback loops to reduce the invisibility problem
- The link between structured onboarding and CQC's Well-Led and Caring domains
Who is this webinar best suited for?
- Registered managers
- Care coordinators
- Operations directors
- Homceare owners who are spending more time replacing carers than retaining them and want practical solutions they can implement this month.
Meet the speakers
David Glover - CEO - Caremark
David Glover is the CEO of Caremark, the UK's largest independently-owned home care franchise, operating 132 offices across the UK, Ireland, India, and Malta with over 7,000 care professionals. A qualified solicitor and one of the UK's leading franchising specialists, David left the legal profession to build Subway's South East franchise network before joining Caremark in 2014. Under David's leadership, Caremark has modernised its brand, strengthened franchisee engagement, and continued to grow its network. In 2022 he was recognised on Home Care Insight's Power List as one of the most influential leaders in the UK home care sector.
Jordan Rosenwein - Head of Strategic Partnerships - Connecteam
Jordan Rosenwein is the Head of Strategic Partnerships at Connecteam, where he leads strategic growth initiatives focused on franchise systems & independent agencies within the home care sector. Over the past five years, he has helped scale Connecteam from an early-stage startup to a global frontline workforce platform serving 80,000 businesses worldwide.Prior to leading Connecteam’s strategic partnerships organization, Jordan helped scale monday.com's customer success and partnerships team focusing on large scale academic partnerships.
Jordan specializes in operational growth, frontline workforce strategy, and helping care organizations modernize communication, training, and employee engagement across distributed teams. He is passionate about building scalable systems that improve both caregiver experience and operational efficiency in the home care industry.