As a homecare provider there may come a time when you need to manage disputes, such as unpaid care fees, subject access requests, negative press/social media comments and defamatory comments – all of which could cause reputational damage to your organisation.
To help guide you through these challenges our legal partners Anthony Collins Solicitors will explore key issues faced by homecare providers and the steps to take to deal with them
The webinar will explore:
Data and media
- Receipt of subject access request – what to do
- Slanderous and threatening comments on social media by family of deceased client.
- Dispute with family who are going to the media/press with their complaint.
Contracts, debts
- Recovery of debt from client with direct payment
- Large package of care, family ran up debt fast and have paid nothing since contract began
- Debt where client has moved to a care home but provider does not have address and no-one will disclose
- Family refusing to sign contract after the care started, moving to direct payments
- Cancellation of contracts within first 14 days, large bill.
Staffing
- Poaching of careworker by family
- Family allege theft by careworker
