An outstanding rating can have many benefits beyond attracting customers: boosting morale and retaining staff, recruiting new staff, improving and emphasising a great company culture.
- What does it mean for your whole company to live and breathe your mission?
- How do you recruit outstanding people? And how do you keep them?
- How do you know what to improve?
- Why being a smaller company could be a big advantage.
Hear from homecare providers who have experienced CQC inspections and been judged as outstanding. What was the journey like? How has it affected their businesses? How can it be maintained?
Take aways
- Plenty of opportunities to ask your questions
- Tips and tricks and practical pointers
- The whys and hows of auditing
- Where to look and who to ask to learn more
- Examining and adjusting your company values
- What should you do now?
- What should you do during an inspection?
- What should you do after an inspection?
Speakers
Camille Leavold MBE, CEO, Abbots Care
For nearly three decades, Camille, as the CEO of Abbots Care, has focused on improving client well-being, workforce development, and operational efficiency through technology. Her understanding of the sector's challenges and her dedication to innovative solutions have led Abbots Care to deliver quality personalised homecare services. The company has twice achieved an 'Outstanding' rating by CQC since 2019 under her leadership. Camille led on the development of the Abbots Care Wellbeing App, an innovation to empower, support, reward and celebrate the workforce. Her passion for technology extends beyond operational efficiency. It is about enhancing human connections and ensuring that care is compassionate and personalised. Camille has been awarded an MBE this year for services to homecare.
Caroline Southgate, Managing Director, Doris Jones
Caroline Southgate MCSP is a physiotherapist and a founder of Doris Jones Ltd, a home care company named after her grandmother. In 2019, Doris Jones achieved an Outstanding CQC rating and has grown within the Southend on sea area to care for over 120 older adults with a team of 70. Caroline had a Fellowship with NICE and is a Board Member of the Home care Association. Caroline is interested in how the future of care at home will develop and is keen to bring physiotherapists into the sector as her legacy to her own profession.
