18 Apr 2024

In an era where innovation distinguishes leaders from followers, Caremark has emerged triumphant. On March 14, the professional homecare company won the Innovation of the Year award at the Elite Franchise Top 100. This prestigious accolade honours franchises that exemplify cutting-edge practices and set industry standards.

Caremark is a leading provider of home care services and one of the largest care companies in the UK with over 7,000 employees and 125 franchise locations. Caremark's joint CEO remarks, “Our employee engagement app addresses past struggles with a lack of communication and inconsistent training. Moving away from platforms like WhatsApp, we now offer a centralised, secure solution for discussions and digital training. This innovation, a first in the UK, also includes a referral scheme, markedly improving our recruitment and retention”.

Amid fierce competition, including company names like Tax Assist Accountants and Subway, Caremark distinguished itself as an industry leader. This victory demonstrates the company’s dedication to groundbreaking strategies and operations, garnering national acclaim.

Caremark’s success is due to several factors, including its investment in employees. Initiatives such as heartfelt recruitment videos and up to 5 days of paid volunteer leave at local charities both contribute to Caremark’s stellar reputation. 

At the heart of this significant win is Connecteam, an employee management app that has revolutionised Caremark’s operations. As a result of its widespread use across the company, Connecteam has been critical in refining business efficiencies and creating a sense of community within the organization.

As a result of its integration with Connecteam in May 2022, Caremark has significantly improved communication, facilitated valuable feedback, and fostered a culture of recognition and knowledge sharing among its employees. Additionally, Connecteam has transformed eLearning into a user-friendly and efficient solution aligned with Caremark's core values of caring for customers, employees, and carers.

About Connecteam 

Connecteam is an employee management app designed specifically for non-desk industries, like homecare, healthcare, hospitality, retail, construction, and more. 

The app comes with an array of tools to manage entire teams from one app, including employee scheduling, training, communication, time tracking, task management, and payroll. The software is customizable to suit unique business needs, speed up processes, and simplify everyday tasks.

Click here to learn more

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