11 Mar 2024
by Policy, Practice and Innovation Team

The Care Quality Commission's new provider portal launched on 11 March 2024.

Providers with a role registered with CQC can use their email address associated with their CQC registration to create an account on the new portal.

Existing accounts will not transfer to the new portal automatically.  Providers must register on the new portal.

Until 31 March 2024 providers can use the existing portal to view data but not to make any changes or submissions. Historic data will not transfer to a provider's new portal, so it is necessary to download any data you want to keep as a record. More on downloading data.

CQC say the portal will offer a better experience when submitting statutory notifications and completing some registration actions.

Providers should make sure all the contact details CQC holds for their organisation are correct, so they can use an email address associated with their registration. Video on the new portal.

CQC ask registered managers who are currently sharing an email address to change to a unique email address and notify CQC as soon as possible, by submitting a Changes to registered details: change contact details – notification form.

Update on 13 March: Technical issues

The Care Quality Commission has been in touch to say unfortunately they did experience some technical difficulties on 11 and 12 March, the majority have these have now been fixed and the portal should be accessible to most people who hold a registered manager, nominated individual or partner role as part of their organisations CQC registration. 

CQC's latest communication to providers is here - https://content.govdelivery.com/accounts/UKCQC/bulletins/3901fe8. This gives useful information to any providers who are experiencing difficulties in creating an account on the new portal.

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