Home Instead - Westminster & City of London

London

Home Instead Westminster is a leading home care provider dedicated to enabling older adults to live independently and comfortably in their own homes. Established in 2014, Home Instead Westminster operates as part of the Home Instead UK franchise network, which is globally recognized for its relationship-based approach to care.

The company’s mission is to be “the most admired care company by changing the face of ageing in central London”, emphasizing personalized, high-quality home care that prioritises dignity, independence, and companionship.

Home Instead Westminster provides a wide range of tailored home care services, including:

Personal care (assistance with daily living activities)
Companionship (social interaction and emotional support)
Dementia care (specialized support for those living with cognitive impairments)
Transitional care (post-hospital recovery assistance)
Respite care (support for family caregivers)
Medication management, meal preparation, and local transport.
Commitment to Quality and Excellence

Home Instead Westminster is registered with the Care Quality Commission (CQC) and follows strict regulatory standards set by the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. The company’s Care Professionals (Care Pros) are carefully recruited, highly trained, and matched to clients based on personality, interests, and care need.

Recognition and Client Satisfaction
Home Instead Westminster is highly rated by both clients and Care Professionals. According to the 2024 Client Feedback Report, 100% of respondents felt safe, well-supported, and satisfied with their care.. Similarly, the Care Professional Survey (2024) indicated a 96% employee engagement score, highlighting high job satisfaction, strong leadership, and a commitment to ongoing training.

Dementia Care Expertise
The company is at the forefront of relationship-based home care for people living with dementia. Through specialised dementia training programs, Home Instead Westminster ensures that Care Pros provide compassionate, personalized support that enhances the well-being of both clients and their families.

Vision and Future Goals
With a person-centered approach to care, Home Instead Westminster continues to pioneer new ways of supporting older adults, integrating technology, community outreach, and innovative care models to improve the ageing experience. The company remains committed to expanding the world’s capacity to care, ensuring that more people can age with dignity, comfort, and choice.

Care enquiries contact information

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